I’m Brooke.
I like to speak about listening.
I’m Brooke Sellas, CEO of B Squared Media, the social media management agency that delivers results to global brands. Our social media listening and social media customer care insights help conversations become conversions.
YOU MAY HAVE SEEN ME IN:
Social Media Customer Care Expert
MEET BROOKE SELLAS
Brooke B. Sellas has more than 15 years of experience, with an expertise in social media marketing. She founded B Squared Media in 2012, based on her marketing mantra: Think Conversation, Not Campaign.™ Since then, Brooke and the B² Crew have become known as the ‘conversation company’ with their done-for-you social media, advertising, and online customer care solutions that focus on customer-centric strategies.
In addition to her client services, Brooke is a guest speaker at major marketing venues across the country, including Social Media Marketing World, INBOUND, and MarketingProfs B2B Forum..
Brooke has also taught social media studies at New York University, Baruch College, and the University of California at Irvine. In addition to academic settings, Brooke provides bespoke education programs for internal marketing teams and organizations around the country.
Social Media Intelligence
SOCIAL MEDIA MARKETING THAT LISTENS
Social media management and customer care
Media
Brooke has spoken about social care and social listening in more than 50 venues worldwide. Want to hear her speak about listening?
Teaching
Brooke has been a lecturer at Baruch College, NYU and UC Irvine. She also creates internal trainings for in-house teams.
Coaching
Are you a social media professional growing your business? Brooke coaches agencies and their teams on the business of social media.
If you are looking for full-scale social media management, social care and social listening please see Brooke’s agency, B Squared Media company page here.
Love Notes
PRAISE FOR BROOKE AND B SQUARED
Really nice, slightly embarrassing comments from clients
Tequia Burt
EDITOR-IN-CHIEF, LINKEDIN MARKETING SOLUTIONS BLOG
Rob Marchalonis
CEO OF LSP123
“Brooke brings energy, smarts, and broad experience to the presentation room! Our group appreciated Brooke’s down-to-earth style as she explained new and moderately complex topics. Great organization and helpful visuals. She kept us laughing as we learned how to keep up with the latest marketing trends. I’d recommend Brooke to anyone who wants to sharpen their marketing and customer service skills.”
Emily Kirkpatrick
EXECUTIVE DIRECTOR OF NCTE
“Our partnership with B Squared Media has been more than valuable to our organization. Having their support during our largest event of the year, along with getting favorable results via paid advertising–we couldn’t be more pleased. Their team offers great results as well as notable professionalism.“
B SQUARED MEDIA: ABOUT THE AGENCY
B Squared Media is a social intelligence agency providing social media marketing management, social media customer care and social media listening services. We partner with brands to provide support and guidance around social media strategy, execution and insight. Driven by our mantra #ThinkConversation we help brands listen to their communities and connect for better engagement. Our social media insights and have helped organizations learn how to create more loyal, more profitable relationships as a result of real conversations that led to better conversions.
SOCIAL MEDIA CX
Browse the latest episodes
SOCIAL MEDIA CX: The social media customer care podcast for brands who listen.
Join Brooke as she takes you behind the scenes of social media customer experience with expert guests from brands like Ritz-Carlton, Organic Valley and King Arthur Baking. Each episode is packed with insights about social media marketing, actionable social media care strategies, and the bottom-line impact of social media listening.
A few of our success stories
CONVERSATIONS THAT CONVERT
Featured Case Studies
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